Cancellations, Refunds & Returns.

1. Barbershop appointments

Mr. Golden Scissors is an appointment-based barbershop
in downtown Marietta. You may book online through our booking system or
by calling (740) 516-8570.

Shop hours (general)

• Tuesday – Friday: 9:00 AM – 5:00 PM
• Saturday: 9:00 AM – 3:00 PM
• Sunday & Monday: Closed

Hours may change for holidays or special events; check the website or call if unsure.

2. Cancellations & rescheduling

We reserve time specifically for you. Please cancel or reschedule as
early as possible so another client can take the slot.

• Standard notice: Cancel or reschedule at least
  24 hours before your appointment start time.
• How to cancel: Use the link in your booking
  confirmation email when available, or call the shop at
  (740) 516-8570
  during business hours.
• Same-day changes: Same-day cancellations,
  late arrivals that require rebooking, and no-shows may be treated as
  a forfeited appointment. We may decline future bookings for repeated
  late cancels or no-shows.

If weather, emergency, or shop closure forces us to cancel, we will
contact you and help reschedule at no penalty.

3. Late arrivals & no-shows

• Late arrival: If you arrive late, we may need to
  shorten the service so the next client stays on time, or reschedule
  if there is not enough remaining time to complete the service well.
• No-show: Missing an appointment without notice may
  result in a no-show record. We may require a card on file, deposit,
  or prepayment for future bookings after repeated no-shows (if that
  process is enabled in our booking system).

4. Service satisfaction

We want you to leave happy. If something about your cut or beard work
is not right, please tell us before you leave the chair
when possible so we can correct it. If you notice an issue after you
leave, contact us within a reasonable time (ideally within 48 hours)
and we will work with you on a fair fix — often a complimentary
adjustment when appropriate.

Service outcomes can vary based on hair type, growth, and home care.
Refunds for completed services are uncommon and considered case by
case at management’s discretion.

5. Service payments & tips

Payment for barbershop services is due at the time of service unless
otherwise arranged. Gratuities are optional and appreciated. Gift
cards, packages, or prepaid services (if offered) are subject to their
stated terms and are generally non-refundable except where required by
law.

6. Merchandise & online shop (when available)

When Mr. Golden Scissors sells merchandise online or in-store, the
following return rules apply unless a product page states otherwise.

Return window

You may request a return within 30 days of delivery
(or purchase date for in-store buy) for a refund or exchange, if the
item meets the conditions below.

Eligible returns

• Item is unused and in the same condition as received.
• Item is in original packaging with tags attached (if applicable).
• You provide proof of purchase (order confirmation or receipt).

Non-returnable items

• Opened personal-care or hygiene products (for example, beard oil, balm, or similar), for health and safety reasons.
• Gift cards and digital goods.
• Final-sale, clearance, or “as-is” items marked non-returnable.
• Items damaged by misuse, washing, or wear after delivery.

Defective or incorrect items

If an item arrives damaged, defective, or not as ordered, contact us
promptly with photos and your order number. We will arrange a
replacement or refund. We cover return shipping for our error or a
defective product.

7. How to start a product return

1. Email or call us with your order number, item(s), and reason for return.
2. Wait for return approval and instructions before shipping anything back.
3. Ship the item as directed. Unless we made an error, you are responsible for return shipping costs; return shipping is non-refundable.
4. We recommend a trackable method. We are not responsible for returns lost in transit without tracking.

Return address:
Mr. Golden Scissors
Attn: Returns
317 3rd Street
Marietta, OH 45750

8. Product refunds

After we receive and inspect a return, we will notify you whether the
refund is approved. Approved refunds are issued to the original payment
method. Banks and card issuers may take additional time to post the
credit.

Shipping charges on the original order are generally non-refundable
unless the return is due to our error.

Late or missing refunds

1. Check your bank or card account again.
2. Contact your card issuer or bank — posting can take several business days.
3. If you still do not see the refund, contact us at
   (740) 516-8570
   or via our
   contact page
   with your order number.

9. Exchanges

We replace defective or incorrect merchandise when stock allows. For
size or style exchanges, return the original eligible item and place a
new order, or ask us if a direct exchange is available for that product.

10. Contact

Questions about cancellations, refunds, or returns:

Mr. Golden Scissors
317 3rd Street, Marietta, OH 45750
Phone: (740) 516-8570
Web: mrgoldenscissors.com/contact

11. Changes

We may update this policy as services, merch, or laws change. The
“Last updated” date will be revised when we publish changes.